To discuss your business needs in more detail or to find out more info on how I can help you, feel free to either message or book a call with me

UX AUDIT

Increases

  • Conversion rates
  • Engagement
  • Trust

Among many others!

Helps you understand

  • Customer experience
  • Usability of your product/service
  • What’s working, what’s not and why
  • Changing/adding something small can have a big impact

How?

By measuring your website or app against design principles, business goals and research, I’ll provide you with areas identified for improvement along with recommendations.

MINI UX AUDIT

  • Selected screens/areas
  • Includes copy and design
  • Recommendations
  • In-depth report

SEMI UX AUDIT

  • Full website or app audit
  • Copy or design only
  • Recommendations
  • In-depth report

FULL UX AUDIT

  • Full website or app audit
  • Includes copy and design
  • Recommendations
  • In-depth report

CONTENT AUDIT

Increases

  • Usability
  • Retention
  • Satisfaction

And many more!

Helps you understand

  • User flow of your website
  • Existing content
  • New content to add
  • Any discrepancies you find
  • Overall content strategy

How?

By taking an inventory of ALL content on your site and questioning if it’s relevant or not. You can improve site navigation, remove unnecessary content, identify new content to add and fix/update links.

Particularly useful for content heavy sites

CONTENT AUDIT

  • Full website inventory
  • Sitemap before and after
  • Recommendations
  • Report of findings

WEBSITE REVIEW

Increases

  • Opportunities
  • New customers
  • Site navigation

Plus more!

Helps you understand

  • User flow of your website
  • What info to include
  • The importance of your site navigation
  • How to display your content¬†

How?

By looking at top-level items of your website and measuring them against usability goals suited to your business.

Particularly useful for launching products, new and, small websites

WEBSITE REVIEW

  • Top level items across your site
  • Best practices
  • Recommendations
  • Summary of findings

SERVICE DESIGN

Increases

  • Customer experience
  • Sales
  • Loyalty

And much, much more!

Helps you understand

  • Customer journey
  • Moments that matter
  • Experience of your service
  • Areas to improve and why

How?

By looking at the customer journey and identifying pain points that can be addressed with design thinking methods (amongst others) to improve your service.

Hire me as part of your team, organisation or as an independent consultant

SERVICE DESIGN

  • Able to join at different stages
  • Help with research, ideation and testing
  • Available for up to 6 months on projects