If you're a startup or business owner, reach out and I'll be happy to answer any questions you have about my services.
UX AUDIT
A UX Audit identifies areas to improve and increases:
- Conversions rates
- Engagement
- Trust
- ROI
Among many others.
A UX Audit helps you understand:
- Customer experience.
- Usability of your product and/or service.
- What’s working, what is not and why.
- Changing or adding something small can have a big impact.
A UX Audit measures your website or app against design principles, business goals and research. I’ll provide you with areas identified for improvement along with recommendations.
I offer a range of UX Audits that are suitable for your needs and budget. The main difference between them is the depth of how your website or app is audited.
All UX Audits include recommendations and an in-depth report.
Mini includes:
Selected screens or areas.
Copy and design.
Semi includes:
Full website or app.
Copy or design.
Full includes:
Full website or app.
Copy and design.
CONTENT AUDIT
A Content Audit identifies areas to improve and increases:
- Usability
- Retention
- Satisfaction
- ROI
Among many others.
A Content Audit helps you understand:
- User flow of your website.
- Existing content.
- New content to add.
- Any discrepancies found.
- Overall content strategy.
A Content Audit is taking an inventory of ALL content on your website and questioning if it’s relevant or not. This includes text, links, images, documents and, whatever other items are on your website.
With a Content Audit you can improve site navigation, remove unnecessary items, identify new content to add and, fix/update links.
Particularly useful for content heavy websites.
Content Audit includes:
Full website inventory.
Sitemap before and after the audit.
Recommendations.
Report of findings.
WEBSITE REVIEW
A Website Review identifies areas to improve and increases:
- Opportunity
- New customers
- Site navigation
- ROI
Among many others.
A Website Review helps you understand:
- User flow of your website.
- What information to include.
- The importance of your site navigation.
- How to display your content.
A Website Review looks at the top-level items of your website and measures them against usability goals suited to your business. Some examples are: site navigation to improve investor relations or displaying products and useful information to improve the user flow and attract new customers.
A website review is great for small budgets and provides you with quick, actionable steps to improve your website.
Particularly useful for launching products, new and, small websites.
Website Review includes:
Top-level items across your site.
Best practices.
Recommendations.
Summary of findings.
SERVICE DESIGN
Service Design identifies areas to improve and increases:
- Customer experience
- Sales
- Loyalty
- ROI
Among many others.
Service Design helps you understand:
- Customer journey.
- What your customers value.
- The experience of multiple stakeholders.
- The need to innovate.
- What is the right problem to focus on.
Looking at what your customer needs are and gaining insights from customer journey mapping, along with analysing raw data to identify patterns and opportunities. Next, using research findings and ideation methods to create ideas and concepts. Prototyping the ideas chosen – physical and/or digital and testing them in the real world. Iteration is key to build on from what we learn.
Service Design is broad and strategic. The entire environment of a service is considered, including stakeholder needs. It's great for improving current services and to develop and test new offerings before making large investments.
Hire me as part of your team or as an independent consultant.
Service Design includes:
Working with you and your team.
Research, ideation, and prototyping.
Facilitating workshops.
Recommendations and advice for implementation.
